Privacy Policy

At City Store Vintage, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how our organization (SRL SYRIANA) uses the personal data we collect from you when you use our website or make a purchase at our Brussels boutique.

1. The Data Controller

The entity responsible for the collection and processing of your personal data (the “Data Controller”) is:

  • Commercial/Trading Name: City Store Vintage

  • Director: Hlal Alkasim

  • Operating Store Address: Boulevard Anspach 103, 1000 Bruxelles, Belgium

  • Enterprise Number (BCE/KBO): 0899.448.039

  • VAT Identification: BE 0899.448.039

2. Information We Collect

We collect only the data necessary to fulfill your orders and provide a smooth shopping experience:

  • Personal Identifiers: Name, email address, phone number, and billing/shipping addresses.

  • Payment Information: All payments are processed through secure, encrypted gateways Stripe (e.g., Visa, Mastercard, Maestro, American Express, and Discover.). City Store Vintage does not store your full credit card or bank details.

  • Technical Data: IP address, browser type, and interaction data to improve our website performance.

3. Legal Basis for Processing

In accordance with GDPR, we process your data based on:

  • Contractual Necessity: To process and deliver your vintage orders.

  • Legal Obligation: To comply with Belgian tax and accounting laws.

  • Legitimate Interests: To ensure website security and improve our customer service.

  • Consent: For any marketing communications (which you can withdraw at any time).

4. Cookies and Tracking (Consent Mode v2)

We use cookies to keep items in your shopping cart and analyze traffic via Google Analytics.

  • Cookie Banner: A compliant cookie banner is provided on our site. In accordance with the Google EU User Consent Policy, we use Consent Mode v2 to respect your choices regarding advertising and analytics.

  • Control: You can decline non-essential cookies via our banner or your browser settings at any time.

5. Third-Party Sharing

We do not sell your data. We only share information with trusted partners required to operate our business:

  • Shipping Carriers: (e.g., bpost, DHL Parcel Belgium) to deliver your items.

  • Payment Providers: To securely process your transaction.

  • Google Services: For site analytics and Shopping Ads functionality. You can view Google’s Privacy & Terms here.

6. Data Retention & Security

We retain your personal information for a minimum of 7 years to meet Belgian tax and legal obligations. We use SSL encryption (HTTPS) to protect all data during transmission.

7. Your Rights (GDPR)

As an EU resident, you have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at support@citystorevintage.com. You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD-GBA).

8. Contact Us

Email: support@citystorevintage.com

Phone: +32 487 37 73 30

Primary Support Location: Boulevard Anspach 103, 1000 Bruxelles, Belgium

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