Return & Refund Policy: City Store Vintage

At City Store Vintage, we are committed to providing our customers with high-quality vintage clothing, shoes, and accessories from the 80s and 90s. If you are not fully satisfied with your purchase, our Returns and Refund Policy ensures a clear and hassle-free process.

Eligibility for Returns

  • Returns are accepted within 30 days from the date of delivery.

  • Items must be unused, in original condition, and include all original tags and packaging.

  • Certain products, such as personalized items or final sale items, may not be eligible for return

How to Initiate a Return

  • Contact our customer support team at support@citystorevintage.com or call +32 487 37 73 30 with your order number and reason for return.

  • Our team will provide instructions for returning the product.

  • Please ensure the item is securely packaged to prevent damage during shipping.

Refunds

  • Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to your original payment method.

  • Shipping costs are non-refundable, unless the return is due to our error.

Exchanges

  • If you received a defective or damaged product, we offer an exchange at no additional cost.

  • Contact our customer support within 7 days of receiving the product to arrange an exchange.

Non-Returnable Items

    • Perishable goods

    • Customized or personalized items

    • Sale or final clearance items

Contact Us

    • If you have any questions regarding returns or refunds, reach out to us:

      We aim to make your shopping experience with City Store Vintage safe, enjoyable, and satisfying.

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